INSZoom- Responsive and Customized Customer Care. For the past 10 years that we have used INSZoom for case management, we have been able to rely on their responsive customer service and customized attention. We can rely on INSZoom to automatically update to the latest version of USCIS forms and to troubleshoot issues immediately. Being able to run ad hoc reports through INSZoom has additionally been a useful feature for our firm.
We have been using INSZoom since 2008. The product has grown in many ways throughout its lifecycle and I’ve had great experiences with the software. The 24/7 customer support has been very responsive. While other immigration case management systems take weeks or even months to make form updates, INSZoom has a track record of updating immigration forms in less than 48 hours. That alone sells me on the whole thing!
The Check Status feature under the Case Info’s Receipt Numbers is awesome.When there’s a client with multiple family members who all have AOS, EAD, & APfilings, there’s nothing we love more than to click one button (Check Status) thattakes us directly to the USCIS site to see the case status.
We started using zoom in 2012. What I really like about INSZoom is how powerful the questionnaires are – I think that’s the foundation of getting started on the case and getting the work done. I love how questionnaires capture all pertinent details, map them into the system, and with just a click, data gets populated instantly on the forms, creating less work for case managers. Also, the cool feature I like when using Zoom is the report. It is our firm practice to input all the important dates/details in Zoom. So, when we generated the report, it captures all the data. It helps us track important details/dates. Overall, aside from the report functions the INSZoom itself is a user-friendly system. Keep up the very good work, INSZoom!
I really find the customization capabilities valuable. I love the templates and the integration of the templates in the system. I am a big supporter of process improvement, and this system supports those objectives. I really like the flexibility of the system once it is configured.
INSZoom is one of those valuable tools we believe are essential for practicing immigration law. We use it to manage deadlines, visa renewals and expirations, and alerts pertaining to existing clients. Our law firm offers services that rely like any other business on repeat clients. INSZoom helps us to exceed client expectations and allows us to go the extra mile when we issue a client a courtesy reminder about a prospective visa renewal or expiration. We began using INSZoom immediately upon starting our business immigration law firm with only three employees back in February 2012, and it was truly instrumental in helping us streamline our file management system, while maintaining compliance with the requirements as laid out by the Bar of Quebec. Our firm has grown to ten employees and now, more than ever, we rely on INSZoom to keep our growing internal records organized. Moreover, it reinforces our responsiveness and reliability – two indispensable elements in the business world which serve to satisfy our clientele. Thanks to everybody at INSZoom for an excellent product and the unparalleled service that comes with it.