A key element of client dissatisfaction is a lack of information on what is going on with their case. However, it’s not possible for you to call your client every week to let them know nothing’s changed, and many immigration cases take months to resolve.
To balance the issue, you can invest in a case management program that integrates with an online client portal. Clients can simply sign in to a secure website to see the latest information on their case.
This will ensure your clients are as up-to-date as possible, and that you don’t need to make unnecessary calls when there’s nothing new to report. Clients can be proactive and more engaged in their case, and will feel more satisfied with the services you provide.
Check back for more information on how INSZoom can help you manage your immigration cases.