How long has your organization been using INSZoom?
Our firm has been using INSZoom for ten years.
What was the reason you chose INSZoom?
We chose INSZoom because it was the best case management program in the market. Since day one they were willing to work with us and customize the program to better fit our needs. We have been working as a team to develop several features and tools to better manage our cases.
Which INSZoom add-on module/service does your organization use and how has it helped?
TWe recently worked with INSZoom for a configuration package which has helped us a ton. Not only did we discover new ways of handling cases, but we also learned how to best use all the tools that INSZoom has. It was an eye opener for many of our users. The INSZoom team went the extra mile to help us build and teach us how to configure petition types, a billing module that fit our needs, the foreign portal and my favorite, the reports module. We had an onsite training with Kusum Paul and Preetha Rajan who were amazing and very understanding of our needs. They walked us through all the process and explained everything step by step. We would highly recommend this on-site training because they take the time to evaluate and work with you based on your office needs.
How was your transition from the previous case management software to INSZoom?
It was very smooth, 10 years ago we worked with a program that did not store a lot of data, so we basically started from scratch with INSZoom.
How has using INSZoom changed the way your company does business?
It has helped us grow because our team members are a lot more efficient in preparing cases and managing them, so we are able to take on more.
What is your favorite part of INSZoom?
The reports module, it is a great tool to distribute work evenly, to keep track of files and the accounting reports that Kusum and Preetha helped create for our firm are a great tool. It has simplified our job so much.
Why would you recommend us to someone else?
The prices are reasonable; the support team responds right away, and they are always willing to work with you.
Describe INSZoom in one sentence.
Your one stop to great case management and supervising tool.