We’re so excited to announce that INSZoom has been awarded the Bronze Stevie Award for the Customer Service Department of the Year!
At INSZoom, customer service is more than just solving customer queries. It’s about satisfying our customers’ needs, putting smiles on their faces and inspiring them to do great each day with our immigration case management software. This is made possible with our natural desire to help and express genuine empathy by every team member, who are always willing to go the extra mile for our customers.
“Customer service is a part of everyone’s job working at INSZoom, from the management to engineering, from marketing to finance and all other business teams. Each day, every employee works toward perfecting customer experiences with INSZoom” says Umesh Vaidyamath, Founder & CEO, INSZoom.com, Inc., when asked about what makes the INSZoom customer service team different from others.
You know you’re doing it right when customers take the time to commend the support they have been provided. Being proactive and prompt is another virtue that our customer support team swears by. But most importantly, we take customer feedback very seriously. We constantly work toward enhancing our customers’ experience with INSZoom each day. How do we do that? ‘We listen and deliver WOWs!’ A number of new modules have been launched because of customer feedback. Today, our customers are our biggest brand advocates. We have succeeded at this by consistently being better than expected.
Our customer satisfaction rate is at an average of 97%.
Our average ‘first reply time’ is 14.05 hours whereas for other software companies it is 22.10 hours making it 63% faster than industry standards.
These numbers are a testament that we are constantly improving, listening and delivering based on our customers’ feedback.
By taking a proactive approach, we have maintained a 95% retention rate in 2019. Each team member understands that when problems and queries are solved promptly, customers gain confidence. The team ‘understands’ their customers; they put themselves in the customers’ shoes. Time and again, this empathy has been highly appreciated.
Our team is empowered, armed with great responsibility and is contributing to enhance the customer experience, which has resulted in customer loyalty and has created many brand evangelists in the immigration domain.
strong>Are you interested in learning more about INSZoom? Please connect with us at 925-244-0600 x 1 or sales@localhost. You can also request a free demo here.