Improve customer service to increase referrals [VIDEO]

Posted by: INSZoom | Date: February 3, 2015


Are your clients referring their friends and family to you?

One of the best ways to encourage your client to pass your name and contact information on to others is through providing your clients with successful outcomes and superior customer service. Ending client relationships on high notes only increases the chance your clients will speak well of you to their families and acquaintances who may also need your help.

To gain more referrals, promote a culture of customer service in your office. Make sure all staff members, from other attorneys to file clerks, understand that client satisfaction is of the utmost importance.

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