Since its founding in 1999, INSZoom has prioritized its customers. Over the past 20 years, we built our business on creating products that ensured happy and successful Zoom users, and after years of hard work, we are excited and proud to announce that INSZoom has won the Stevie Award for Customer Service Department of the Year!
The Stevie Awards are the world’s premier business awards. These awards were launched in 2002 as a way to honor and publicly recognize the achievements and positive contributions of organizations and professionals worldwide. In the years since its founding, Stevie has become one of the world’s most coveted accolades.
What is a Stevie Award?
Each year, more than 1,000 professionals worldwide participate in the Stevie Award judging process. While demanding, the Stevie Award application process itself was beneficial to our organization because it forced us to research, gather evidence, and write about INSZoom’s customer service to a great level of detail. Ultimately, our application told a compelling story of achievement and enabled INSZoom to recognize and celebrate its employees’ accomplishments. Even before we won the Stevie Award for Customer Service Department of the Year, we told our team that their achievements are worthy of national recognition.
Our award entry — which included our company’s story and evidence of customer success via our customer service software — was then evaluated by Stevie Award judges who include many of the world’s most respected executives, innovators, and business educators. Over two months, judging committees viewed and rated entries with each entry being reviewed and rated by no fewer than five judges.
It was after this intensive judging process that INSZoom was officially named a winner!
We don’t mean to brag, think INSZoom’s customer service is pretty great
“Listen & Deliver Wows” has been our motto for over two decades. By truly listening to our customers we understand their immigration experiences, challenges, and successes. We have always relied on listening to the customers to create effective software and deliver exceptional customer service.
At INSZoom, we have three core values that drive our business:
- Always be available for your customer,
- Approach with innovation, and
- Approach with personalization
Customer service is part of everyone’s job, from the engineering team to marketing. In the business of immigration technology, a slight delay can cost someone their dream visa, so we take great pride in knowing that our customer service team is available over the phone 24 hours a day, seven days a week.
In terms of innovation, we understand that each customer has a different and entirely unique immigration issue. Every member of the customer service department is trained to respond to customers by taking an innovative and creative approach to problem-solving. We believe that creativity is a skill that goes beyond the marketing department, and our customer service representatives rely on creativity to achieve customer success.
Lastly, personalized service has been our key to winning customers’ loyalty. At INSZoom, customers are not just “support tickets” that bounce from representative to representative. Instead, INSZoom customer support reps build a strong rapport with customers and remember details of previous interactions. H-1B cap season, for example, is one of the busiest times in the world of immigration, and also one of the most crucial times for our clients. Thousands of H-1B visa applications are prepared on the INSZoom software, and we received a 100% satisfaction rate in the months of March and April 2019, the two busiest months of the H-1B filing season that year. This stellar satisfaction rating is thanks to our hands-on, personalized approach to customer support.
We reached out to one of our long-time customers, Jake Lipman at Visawolf, to ask if he’d be kind enough to share some of his thoughts working with INSZoom all these years. He told us, “The customer service team at INSZoom is amazing. Over the many years that our firm has used INSZoom, you’ve never let us down. You answer inquiries within moments, we never have to wait on hold or swirl around, getting passed from tech to tech, and the support team is patient and easy to communicate with.”
We take pride in not just servicing our clients but, in a way, being on their team. Lipman also told us that the INSZoom team, “understands my business and what I am trying to do. You understand that we’re legal professionals and have high standards for responsiveness and accuracy, and still, you regularly exceed our expectations. I am very pleased that you’re being recognized for your diligent customer service efforts!”
Our loyal customers have made INSZoom what it is today. INSZoom customers are our biggest brand advocates and their word of mouth testimonials have supported our company’s growth.
INSZoom is built on customer success
Our engaged and valued customer service team is motivated each day by curiosity, job progression, and the drive to constantly improve. We conduct continuous training programs for our employees covering various immigration topics so that the INSZoom team can deliver the best customer support with the most innovative solutions.
But we also know that we can’t rest on our laurels and assume that just because things have been going pretty well for us that that will continue. We have to keep working and keep delivering good service in new and creative ways.
So here’s a sneak peak at just a few things we’re working on.
First, we’re investing in enhanced digital content and on-demand customer education. For example, imagine being able to instantly access quick how-to videos when using INSZoom, right in the product. Video is one of the most consumable forms of content, and we are working hard to get short, informative videos right into INSZoom to help throughout the user journey.
Also, through informative and insightful articles (like this one you’re reading right now!) we strive to educate a broader audience about immigration topics and how we can help. We know that customer service is about more than reacting to customer issues – it’s also about being proactive, sharing knowledge and solving problems before they arise.
Want to experience INSZoom’s award-winning customer support yourself? In the process, you can also learn how INSZoom can improve and secure the immigration process for immigration law firms, companies, and foreign nationals? Reach out to connect with your INSZoom rep or visit our website to learn more!