Artificial intelligence. Machine learning. Process automation. To immigration lawyers, these terms might sound like buzzwords from faraway industries. After all, immigration lawyers, particularly in the US often still file hard copy petitions, receive paper receipts, approval and other notices, and otherwise deal with a variety of manual government processes.

But recently, there’s been a major shift. Innovations in immigration technology are coming out more rapidly than ever, and we have strived our very best to be on the forefront of immigration technology since our inception in 1999.

After spending several years building, testing, tweaking, and testing again, INSZoom has rolled out the immigration industry’s first process automation bot – Zoomee. Learn more here.

What is Zoomee?

Zoomee is an intelligent process automation bot for immigration teams. In other words, Zoomee is the immigration industry’s very first virtual assistant.

As a virtual assistant, Zoomee can take care of tedious administrative processes that are often done by overworked paralegals or legal assistants. Here’s an example: updating a case after getting a receipt notice in the mail.

Here’s how it works with Zoomee. When you get a receipt notice in the mail, scan and upload it into INSZoom, and let your new virtual assistant – Zoomee handle the rest. With the power of optical character recognition (OCR)/ AI (Artificial Intelligence)/ ML (Machine Learning) technology, Zoomee reads your receipt notice, identifies the corresponding foreign national and updates their case status right in the INSZoom platform.

And it’s not just receipt notices that Zoomee can read, parse and work with. Approval notices, Application Support Center appointment notices, requests for evidence and denial notices are all recognized by your new virtual assistant – Zoomee!

But how smart is Zoomee really?

When we set out to build an intelligent virtual assistant, we had to make sure that it could operate in less-than-perfect scenarios too. Because let’s face it, we’re human and sometimes we make mistakes. A fellow human can catch and fix our mistakes, but can Zoomee?

We say yes, and here are some examples of how.

Have you accidentally made a duplicate foreign national (FN) record in your system, or does that FN have multiple records from past cases? Worry not – Zoomee finds the correct record by searching through and identifying relevant case information, and updating the data accordingly for the right FN record.

Did you get a receipt notice and only then realize you forgot to create a record for the FN client in the first place? Zoomee will create that record for you, populate it with the right FN information, and immediately update it with the receipt notice information. And if you already have a FN record in INSZoom but haven’t opened the specific case for which you got the receipt notice, Zoomee will create that case within the appropriate FN’s record.

Maybe you marked that FN’s record or case as inactive. Zoomee will catch that, activate the case and update it with the new receipt notice data.

And in the rare case when Zoomee can’t figure out exactly what the problem is, you’ll get an exception report for some good old fashioned human intervention.

Here’s the kicker, though. Zoomee isn’t just pre-programmed with knowledge and tasks – it also learns along the way. So the more it works and the more skills and rules it picks up, the more efficient and effective it becomes.

Other than updating reading and updating Receipt notices, what else can Zoomee do?

Aside from OCR and case update skills, we’re really excited about Zoomee’s bulk case creation. Today, we’re able to create bulk H-1B cap cases, non-cap cases and extensions, I-485 adjustment of status applications, and even bulk registrations for the new USCIS electronic H-1B registration system which will open its initial registration period from March 1, 2020 through March 20, 2020.

How does this work?

First, you need a workflow spreadsheet. INSZoom has generic workflows that can map to the petitions mentioned above, though you can also create custom workflows per your firm’s processes as well. For bulk case creations, Zoomee goes down the workflow you’ve created and generates cases one by one, validating your existing records for errors, duplicates, etc. along the way.

Where a FN record doesn’t exist for a particular case, Zoomee creates it in your INSZoom account as well.

As with receipt notices, if there’s an issue that can’t be resolved, Zoomee generates an exception report, along with a broader report of all transactions. So you always know what Zoomee’s doing, what it’s accomplished, and when it needs some help figuring out.

At the end of the day, we’re incredibly proud of what we’ve already built and excited for what’s to come. As we learn more from our clients and teach Zoomee more skills, we’ll continue to push the boundaries of artificial intelligence and process automation within the immigration space.

Interested in learning more? Visit our Zoomee page here or reach out to your INSZoom representative at sales@localhost.

The leading immigration case management company announces that its cloud-based compliance technology is fully compatible with the latest Windows operating system and Internet browser.

San Ramon, CA – January 7, 2014 – INSZoom.com, Inc., the world’s leading immigration case management and compliance company, announced today that its cloud-based immigration case management software is fully compatible with the latest Microsoft operating system, Windows 8.1, and Internet Explorer version 11. INSZoom has conducted extensive compatibility tests of its leading immigration compliance software on Windows 8.1 and Internet Explorer 11 to ensure its clients get full and seamless access to the tools they depend upon to manage digital immigration regardless of their operating system.

“Our clients are a multi-varied group. Some will choose to upgrade to Windows 8.1 right away, while others will wait until it becomes the new standard,” said Umesh Vaidyamath, CEO, INSZoom. “As a leader in immigration technology software, INSZoom has ensured that our solutions are fully compatible now so that our clients can rest assured when they do choose to upgrade to the new operating system.”

Windows 8.1 was first made available to the general public on October 17, 2013. Internet Explorer 11 for Windows 8.1 was released on that same day; the Internet browser was released for Windows 7 on November 7, 2013. Adoption of these new updates is starting to pick up steam, with early adopters upgrading their systems at a steady pace. INSZoom’s immigration compliance program’s full compatibility with these systems ensures that its early adopter clients have everything they need to upgrade to the latest operating system.

As the leader in immigration technology software, INSZoom dedicates expansive resources to ensure its software solutions are always updated and upgraded. In late October 2013, INSZoom introduced a series of new features to help its clients manage immigration just after the government shutdown ended. In May 2013, it introduced new 2D barcode technology into its case management system. The company was the first to offer a cloud-based immigration case management system and continues to lead the industry in innovation and responsiveness.

About INSZoom: INSZoom Inc., is the world’s largest immigration software company, with offices in San Ramon, CA, US; London, UK; and Bangalore, India. Founded in 1999, the company helps corporations, enterprises, law firms, and consultants better manage case initiation, workflow, management, I-9 Compliance and E-Verify. As a Microsoft Certified partner, INSZoom provides clients with leading-edge technology, flexible platforms, and superior compliancy management tools. For more information, please contact press@localhost.

San Ramon, CA – May 29, 2013 – U.S. Immigration and Citizenship Services (USCIS) continues to introduce new technology in its administrative steps and processes. The federal agency has now introduced its new 2D barcode feature to Form I-864, the Affidavit of Support Under Section 213A of the Act form. INSZoom.com, Inc., the world’s leading immigration technology company, has updated its system to include this new barcode functionality as well.

This new barcode is included at the bottom of every page on the I-864 immigration form. When a user enters data on the form, the barcodes automatically shift and change to reflect these data. When the completed form is submitted, USCIS scans data from the barcodes in the page footers and uploads that data into its systems. This same barcode functionality was included in Forms I-90 and G-28 in February and March 2013. Both of these forms were also updated in the INSZoom immigration case management system.

“INSZoom’s technology teams focus on making responsive updates to our immigration case management system, especially in cases in which USCIS has made substantial upgrades or administrative changes,” said Niranjan Nelamangalam, Vice President – Engineering & Development, INSZoom. “We have updated our system to reflect these new barcodes in the I-864 form, as well as Forms I-90 and G-28, to ensure our clients have access to the latest and most up-to-date forms within our system.”

Form I-864 is used by family-based immigrants and, in some instances, certain employment-based immigrants. The form establishes that the immigrant has adequate means of financial support and is not likely to rely on the U.S. government for financial support.

I often read on blogs or websites about the kind of questions individuals with immigration cases under process ask for themselves or for their family members. One question that stands out is ‘What is the status of my case?‘ On hearing this I reminiscent back to the time I started my career as an immigration professional, when our mailboxes and telephone lines would be flooded with these questions. I used to think Why!!! Why can’t we have a simple way of getting this information other than having to call the USCIS and then sending the information to the employee?

Just over a decade ago the Online Case Status Check was introduced by the USCIS, in October 2002. A long time has passed since, and today there is a significant difference in the customer experience while dealing with the USCIS. Today they have multiple online options like Case Status Check, My Case Status, the portal released by USCIS in April 2004 with email and SMS capability and the recent e-Request feature, to inquire or learn about processing of cases.

With the Department of State introducing the Visa Status Check, they seem to be taking a leaf from the experience of the USCIS in improved customer experience, a move I strongly believed was long overdue.

I am excited to be a part of the team at INSZoom, that takes another step, to continue being the forerunner in providing technology solutions by integrating with the Visa Check Status. This cool and intuitive feature will enable checking the status of the DOS Case directly from the INSZoom system. This in addition to the existing USCIS case tracking features. To learn more about this cool new feature feel free to contact our customer service representatives.

Citizenship and Immigration Canada continues to introduce new technologies to streamline the processing of immigration cases. Introduction of barcodes in many of the widely used forms is an important step in that direction. INSZoom.com, Inc., the world’s leading immigration technology company, has updated its system and provides these forms with the barcode functionality.

When a user enters data on the form, the barcodes reflects this data. On submitting the forms to Citizenship and Immigration Canada, these barcodes are scanned and the data uploaded into their systems. INSZoom has updated the following barcoded forms in our immigration case management system.

  • Generic Application form for Canada (IMM0008E)
  • Application for Study Permit made outside of Canada (IMM1294E)
  • Application for Work Permit made outside of Canada (IMM1295E)
  • Application to Sponsor, Sponsorship Agreement and Undertaking (IMM1344E)
  • Application for Temporary Resident Visa (IMM5257E)
  • Application to Change Conditions, Extend my stay or Remain in Canada as a Visitor or Temporary Resident Permit Holder (IMM5708E)
  • Application to Change Conditions, Extend my stay or Remain in Canada as a Student (IMM5709E)
  • Application to Change Conditions, Extend my stay or Remain in Canada as a Worker (IMM5710E)

“INSZoom’s technology teams focus on making responsive updates to our immigration case management system, especially in cases in which Citizenship and Immigration Canada has made substantial upgrades or administrative changes,” said Umesh Vaidyamath – CEO – INSZoom. “We have updated our system to reflect these new barcoded forms to ensure our clients have access to the latest and most up-to-date forms within our system. INSZoom prides itself on providing as comprehensive assistance as possible to users of immigration forms, using technology to empower productivity.”

New Barcode Updates

INSZoom’s focus on always staying at the leading edge of new technology and engaging with Government agencies as it did with the USCIS on the bar coded forms, recently had a big payoff when the company was invited to participate in a stakeholder conference with USCIS. On November 6, 2013, key INSZoom immigration case management software staff and other stakeholders involved in the immigration process participated in a teleconference with USCIS to discuss issues and concerns about USCIS’ new barcode forms.

In this stakeholder conference, USCIS shared its vision and reasons for moving forward with new barcode technology. These reasons included the agency’s motivation to implement more standardized, efficient and error-free methods that use technology efficaciously. Barcodes are much more effective and accurate than the previous technology (manually entering data or using OCR scans to capture data and transfer to a database system).

Forms Affected by the New Barcode Updates

USCIS also shared future goals. Currently the forms that use the new barcode technology include the following:

  • Form I-90
  • Form I-824
  • Form I-131
  • Form G-28

In the near future, Phase Two will introduce barcode technology for the following additional forms:

  • Form N-400
  • Form I-821
  • Form I-765
  • Form I-130
  • Form I-485

Also in the stakeholder teleconference, USCIS shared key issues they faced when developing the new barcode technology and problems they currently see from applicants:

  • Missing data
  • Data shifted to other fields when the barcode was scanned
  • Damaged barcodes

To address these issues and ensure there is no delay in case processing, USCIS suggested the following:

1. Don’t reuse forms; always create new forms for each case.

2. If the data on a form changes, reprint the complete form and not just a single page.

3. Do not damage the barcode; this may result in inaccurate information being uploaded to USCIS’ systems.

4. Follow a single protocol for completing the form. Either electronically fill out the form or hand write it. Do not mix the two in a single form.

5. In many cases forms from a case management provider are not in sync with the USCIS form. This is not the case with INSZoom’s forms, by the way. We pride ourselves on our technology’s ability to sync with the federal government’s systems!

How USCIS Guidance Will Help Immigration Case Management Software Companies

USCIS plans to share their barcode specifications shortly that will help immigration case management software providers like INSZoom ensure accurate syncing of data from their forms with the USCIS systems.

We at INSZoom applaud USCIS’ efforts to introduce new and robust technology methods such as the new barcode technology. This will result in a significant reduction in erroneous information passing through digital systems. In the long run it will reduce redundancy and increase efficiency, two things that we try to do with all of our technology solutions!

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