I often read on blogs or websites about the kind of questions individuals with immigration cases under process ask for themselves or for their family members. One question that stands out is ‘What is the status of my case?‘ On hearing this I reminiscent back to the time I started my career as an immigration professional, when our mailboxes and telephone lines would be flooded with these questions. I used to think Why!!! Why can’t we have a simple way of getting this information other than having to call the USCIS and then sending the information to the employee?
Just over a decade ago the Online Case Status Check was introduced by the USCIS, in October 2002. A long time has passed since, and today there is a significant difference in the customer experience while dealing with the USCIS. Today they have multiple online options like Case Status Check, My Case Status, the portal released by USCIS in April 2004 with email and SMS capability and the recent e-Request feature, to inquire or learn about processing of cases.
With the Department of State introducing the Visa Status Check, they seem to be taking a leaf from the experience of the USCIS in improved customer experience, a move I strongly believed was long overdue.
I am excited to be a part of the team at INSZoom, that takes another step, to continue being the forerunner in providing technology solutions by integrating with the Visa Check Status. This cool and intuitive feature will enable checking the status of the DOS Case directly from the INSZoom system. This in addition to the existing USCIS case tracking features. To learn more about this cool new feature feel free to contact our customer service representatives.