The World's Largest Immigration Software Company

How To

Keep Up With H-1B Cap Season Demand Using Immigration Case Management Software

posted by: Christen date: Mar 01, 2016 Customizing Your Case Management System to Improve Efficiency, How To comments: Comments Off on Keep Up With H-1B Cap Season Demand Using Immigration Case Management Software
Immigration case management software helps with H-1B cap seasons demand It’s that time again! Time for a new blog! The next blog in the series of Customizing Your Case Management System to Improve Efficiency is going to be on using the immigration forms within INSZoom. In my last blog we discussed the importance and benefits of using the INSZoom questionnaires to improve efficiency within your firm. This blog is going to show you how you can use the data captured with questionnaires to populate immigration forms!

We are in the midst of H-1B cap season. This is the busiest and most insane time of the year for many practitioners. Employees are working late, working on the weekends and are stressed out trying to keep up. If you are not using INSZoom or the forms feature now is the time to make a change!

Let me help you paint a picture: you are so busy you don’t know how to even start your day. You have so many applications that need to be completed and you are getting more cases every day. You need to keep track of your foreign nationals, reach out to them, capture data, request documents, and complete applications forms. By using INSZoom you can add the foreign national into INSZoom, add a new case for them, link documents (Docs Check List), link questionnaires, and email both to the foreign national with a few clicks of the mouse. You can start a new case in a few minutes. Once the information comes back you create the form with another few clicks of the mouse. To be quite honest with you, you can’t afford to NOT use INSZoom!

INSZoom has an extensive database of immigration forms and if you are providing immigration into the USA look no further! INSZoom has everything you need to provide fast and efficient immigration services to your foreign nationals and clients.

INSZoom has a forms team that is led by an experienced US Immigration Attorney to ensure that as soon as the USCIS updates an immigration form we get it updated in our system, that the data fields get mapped and questionnaires get updated. At the end of the day, it all comes down to the forms and being able to use them to submit your applications to the government and we know that!

Many of the blogs I have drafted speak to the efficiency that can be had by using the various functions within INSZoom. All of those functions are in place to capture the data needed to populate the forms. If you are sending out the questionnaires to capture data then you need to get that information onto the forms. The wonderful part of using an immigration case management system to manage your case load is that once you have the data in INSZoom you simply link the form and create it. Creating the form pushes all of the data in the system onto the form in the correct data field so all you need to do is review the form, save it and send it to your foreign nationals. Gone are the days of Word or Adobe questionnaires and you having to retype the information on the form. We are in the midst of H-1B cap season. This is the busiest and most insane time of the year for many practitioners. Employees are working late, working on the weekends and are stressed out trying to keep up. If you are not using INSZoom or the forms feature now is the time to make a change!

If you would like more information on using INSZoom or forms please reach out to me, Christen Gause, for more information. I am happy to help and look forward to hearing from you.

Christen Gause, MBA

Manager, Business Development & SolutionsINSZoom.com, Inc. | christen.gause@inszoom.com

Main: 925 244-0600 Ext 285

date:  Mar 01, 2016 comments:  Comments Off on Keep Up With H-1B Cap Season Demand Using Immigration Case Management Software
by:  Christen category:  Customizing Your Case Management System to Improve Efficiency, How To Read More

Capture Foreign National Data with INSZoom Questionnaires To Improve Efficiency

posted by: Christen date: Feb 23, 2016 Customizing Your Case Management System to Improve Efficiency, How To comments: Comments Off on Capture Foreign National Data with INSZoom Questionnaires To Improve Efficiency
Using INSZoom Questionnaires for the Foreign National Immigration Process

Welcome back! Thanks for following along and educating yourself on how you can improve efficiency at your firm. The next blog in the series of Customizing Your Case Management System to Improve Efficiency is going to be on capturing data through the use of questionnaires. In my last blog we discussed the importance and benefits of using the INSZoom HR Portal to help improve efficiency within your firm. This blog is going to show you how sending questionnaires to your foreign nationals to capture data can greatly improve your efficiency and cut down on the time spent doing manual data entry in the foreign national immigration process.

Questionnaires are an excellent tool to use to capture data from your foreign nationals. Depending on the edition of INSZoom that you are using, you can either use the INSZoom created questionnaires that match the corresponding government forms, or you can create your own. We have an entire team of people who ensure that the INSZoom created questionnaires that are available to you match the government issued forms. If you have specific data that you wish to capture then you can create your own questionnaires.

To get started using the questionnaires you will want to link the questionnaire to the petition at the case level. You simply find the one that corresponds to the government form or the petition that you are filing and link it to the case. You can link more than one at a time and send them all to your foreign national at the same time by using the email feature.

To email the questionnaires to your foreign nationals you draft the email within INSZoom and choose which questionnaires you wish to send out. Once sent, the foreign national clicks on the link and accesses the data by inputting an Access Code and then they can view the questionnaires you have sent to them for completion. The process of completing the questionnaires is very easy for the foreign national. The information, once added by them, is automatically updated in your database so you don’t need to manually enter the data. The information also will appear on the other questionnaires so they truly only need to add the data one time. As they work through the questionnaires they just add in the data specific to that questionnaire. Once they finish they can click on “Verify and Inform Case Manager” and an email will get sent to you notifying you that they completed the questionnaire.

Case Managers always have access to the questionnaires and they can update the information, add information and view the status of the questionnaire. If the foreign national has accessed it and/or completed the questionnaires the status gets updated automatically. There is no need to email your foreign national to see if they have completed them but following up and chasing them is up to you!

Utilizing questionnaires to capture data will greatly improve your efficiency and productivity. The foreign national is adding the data to your database so there is no need to retype the information or add information to the forms!

If you are a busy law firm or corporation and you struggle to find time to get everything done then look into using INSZoom’s questionnaires. For our next blog we will cover how using the forms within INSZoom can help you to improve efficiency and streamline processes at your organization.

If you would like more information on using questionnaires please reach out to me, Christen Gause, for more information. I am happy to help and look forward to hearing from you.

Christen Gause, MBA

Manager, Business Development & SolutionsINSZoom.com, Inc. | christen.gause@inszoom.com

Main: 925 244-0600 Ext 285  
date:  Feb 23, 2016 comments:  Comments Off on Capture Foreign National Data with INSZoom Questionnaires To Improve Efficiency
by:  Christen category:  Customizing Your Case Management System to Improve Efficiency, How To Read More

Allow Your Clients to Access Their Immigration with the Foreign National Portal

posted by: Christen Gause date: Dec 28, 2015 Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips comments: Comments Off on Allow Your Clients to Access Their Immigration with the Foreign National Portal
  Foreign-National-Portal

Welcome back!  Thank you for following along with the series of Customizing Your Case Management System to Improve EfficiencyIn my last blog we covered case steps/reminders (commonly called case steps) and also known as work flows – Maximize Firm Productivity with Case Steps.  For this blog I will discuss the importance and benefits of using the INSZoom Foreign National Portal to help improve efficiency within your firm.  This blog will also help you see why it is useful to use those case steps/reminders!

Are you wondering what the Foreign National Portal (FNP) is?  If you are unsure and never heard of it then shame, shame!  The FNP is a valuable tool that all clients who use Enterprise and Professional Editions have access to and you can grant access to your clients/assignees/foreign nationals/employees.  For purposes of this blog we are going to refer to them as foreign nationals.

By using the Foreign National Portal you can:
  • Customize the portal to show only the information that you want the foreign national to see.
  • Assign tasks, also known as “To Do” to your foreign national’s.
    • Questionnaires that need to be completed.
    • Forms that need to be reviewed and signed.
    • Documents that need to be uploaded.
  • Provide access to corporation travel policies and guidelines.
  • Provide access to corporation related updates, news or travel alerts.
  • Allow the foreign national to upload documents so they don’t need to be sent via email. This method is much more secure for the foreign national and it saves you time because once uploaded they are in INSZoom and you don’t need to upload them.
  • Provide access to cases along with the status of the case so the foreign national can check on the case status without sending you an email.
  • Allow them to view the case related emails and notes.
  • View documents that you are tracking so they can see the expiration dates.
  • If you track their international travel they can view information that is commonly needed for visa applications such as the country, arrival date, departure date, and departure city.
  • View and see if their Status Documents are valid or expired and what the validity dates are.
  • Set appointments with the foreign national that will appear on a calendar in the FNP.
  • Allow the foreign national to check the status and the profile of their dependents.
  • Depending on whether or not your firm subscribes to the “Advanced Case Request” you can grant access and allow the foreign national to request a new case from you.

As you can see from the lengthy list above, there is a lot that can be done with the Foreign National Portal.  The wonderful thing is that each firm (this would be you) can customize the FNP to meet their needs and the needs of their clients.  You can hide functions and areas you don’t want the foreign national to see and you can do it per corporation.

If you are using INSZoom and populating information in the system about each foreign national then it only makes sense to grant access to the foreign national’s.  There are many benefits that result from granting access to the FNP and teaching your clients to use it.

A few of the benefits that result from using the FNP are:
  • Reduce the amount of emails that come from the foreign national asking for an update on their immigration case.  If you built the case steps that I taught you about in my last blog and they match the immigration process then the foreign national can login to the portal, check the status of their case and easily see where they are in the immigration process.
  • Assign tasks to the foreign national so they know what is expected of them.  Once the items have been completed they no longer show up in the FNP as “To Do” items.  This helps to keep the foreign national on track and ensures that you have the info that you need in a timely manner.
  • Track the expiration dates of their many documents from passports, visas, cases, I-94, I797, EAD, Green Card, and anything else you could possibly want to track!  This will greatly help to reduce the emails that the foreign national will send to you asking for this information.
  • Upload documents in a secure manner!  Not only is it safer but it is faster.  Many email servers have limits on the size of the documents that can be sent and received.  If the foreign national is uploading documents directly into INSZoom then you don’t need to worry about the email getting bounced due to size limits.  This also saves you a lot of time because you don’t need to upload their documents from your email into INSZoom.
  • You are empowering your foreign national’s and they will feel more in control of their immigration process and aware of the status of their immigration case.  Moving to a new country, packing up their household goods, finding schools for their children, obtaining passports, visas, work permits, residence permits, taking language classes among a host of other things is very stressful and overwhelming.  This window into their immigration case might seem small but it goes a long way in reducing the stress to the foreign national.  They can easily see what is going on and that you have everything immigration related taken care of.

To get started using the FNP if you have not used it before is to review how you are using INSZoom.  Analyze the features that you are using and what information you would like to provide to your foreign national’s.  Then review the needs of your corporate clients and discuss this option with them.  You will need the support and approval of your corporate clients but if you think this would help you then by all means have a discussion with them.  You have access to this fantastic tool and you should use it.  If you do family law you will want to review the needs of your clients and if they will have access to the internet.

Once you have figured out what the needs of your clients are and how you want to use the FNP you will then want to customize it.  If you only want to grant access to view case status then you can simply hide all of the features or sections that you don’t want the foreign national to see.  Before you roll this out to your clients I recommend that you detail internally how you will grant access to the FNP, inform the foreign national and have hammered out all of your internal processes.  I then recommend creating a guide or cheat sheet for the foreign national’s.  Not everyone is tech savvy and having something drafted and available to send out will be helpful and much appreciated by your clients.

One important item I would like to mention before I close is that the FNP and the use of it will really help you if you competing in an RFP (Request for Proposal).  Every single RFP that I have ever seen from a corporate client had a lot of questions about security and access to a portal for their employees.  If you want to be able to compete in an RFP you will need to understand the FNP and how you are going to use it.

This is a screen shot of the Foreign National Portal that has information populated in it and all of the features available.  Remember, for items that you don’t use or don’t want the foreign national to be able to view, you can hide them.

Allow-Clients1(click image to enlarge)

If you would like more information on using the Foreign National Portal please reach out to me, Christen Gause, for more information.  I am happy to help and look forward to hearing from you.

Christen Gause, MBA

Manager, Business Development & SolutionsINSZoom.com, Inc. | christen.gause@inszoom.com

Main: 925 244-0600 Ext 285

date:  Dec 28, 2015 comments:  Comments Off on Allow Your Clients to Access Their Immigration with the Foreign National Portal
by:  Christen Gause category:  Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips Read More

Meeting the Demand for Effective Reports

posted by: Christen Gause date: Dec 21, 2015 Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips comments: Comments Off on Meeting the Demand for Effective Reports
Meeting the Demand for Effective Reports

Welcome back!  All of my blogs so far have focused on steps that you can take to increase efficiency within your firm.  Every business owner wants to have a business that runs efficiently and effectively because that is how money is made.  Processes that have repetitive and redundant steps are annoying and tend to get skipped when employees are busy.   For my next installment on Customizing Your Case Management System to Improve Efficiency we are going to address reports!

 

Without good reports it is very difficult for a firm, or any business for that matter, to evaluate how they are doing, to hold employees accountable and to fulfill client requirements.  Every client wants to be able to see that you are doing what you are paid to do and can prove it by providing effective reports.  Corporate clients with a large global & mobile population are going to be very demanding when it comes to having access to reports so they can manage and ensure their immigration matters are on target.  Can you blame them?  They must manage their employees, the immigration vendor, the moving company, and internal expectations among other items.  The home goods can’t be delivered in the destination country until the employee has the proper work authorization.  Global mobility moves cost corporations millions of dollars a year so there is very little room for error.  Reports help everyone stay on track!

 

The first step in being able to obtain and run good reports is making sure everyone is using INSZoom the exact same way and putting data in all of the required fields to meet your business needs and the needs of your clients. To do that you must take the time to evaluate the system, figure out exactly how you want to use it, take the time to customize INSZoom to match your internal processes, document your processes (training manuals), and train your staff.  Why is it important to take all these steps?  Because in order to obtain good reports that are useful to you and your clients you need to ensure you are capturing the data.  Reports are not helpful if data is missing from fields and someone has to spend hours looking for the missing information.

 

I occasionally hear that businesses use Excel spreadsheets to keep track of their cases and the work that they do.  When asked why, they say it is easier to add the info to the spreadsheet because they don’t get the information they need on INSZoom reports.  Gasp!  There is no reason for this!  This is extra work and usually the result of not knowing how to create Adhoc reports within INSZoom.  If information is entered into the data fields you require by your staff there is no reason to duplicate efforts and also use an Excel spreadsheet.  Let go of the crutch that is Excel spreadsheets, you do not need to duplicate efforts and keep a spreadsheet.  You need to push your staff to use INSZoom completely, enter the data, keep it updated at all times and create reports that meet your needs.

 

Adhoc reports are an excellent tool and depending on which edition of INSZoom you use, can be created with minimal effort.  They are easy to use and quick to create once you understand the basics of inputs and outputs.

 

What is an input?  When creating a report input fields are the bits of information that you want the system to go pull.  For example: you want a case manager case load report.  So your inputs would be: Case Manager Name (so you can choose the case manager), Case Active (so you pull only active cases), Case Status (so you can pull open cases).  These inputs tell the system to go pull all the open and active cases for a specific case manager.

 

What are outputs?  Outputs are the data fields that you want to see once the system grabs your info (inputs).  So, going back to the above case manager case load report, the system has pulled all open and active cases for a case manager and you want to view what info.  Outputs are what make up the actual report.  For a case manager case load report you would possibly want to see Corporation/ Foreign National First Name/ Foreign National Last Name/ Destination Country/ Petition Name/ Case Status/ Last Case Step Completed.  This report would allow a case manager to view all of their open/active cases.

 

It seems fairly simple and straight forward and it is!  It might take a few tries to ensure you are capturing the information that you need but Adhoc reports can be updated very easily.  My one tip for any beginner is to be careful with the inputs.  If you have too many or are too specific you will greatly limit the information the system goes to grab and you might get no results for your outputs.  For example: if you use petition name as an input then you are telling the system to only pull a report for petitions with that exact name.

 

Here is an example of how to create an Expiration Adhoc report.

  1. In the popup window give your template a name and choose who will have access to run this report.  *Be mindful of using client specific names if granting access to clients to run reports through the Corporation Portal. Pic1(click image to enlarge)
  2. Now choose the input and output columns.  The Input columns tell the system what data to go pull.  The output columns tell the system how you want to view the information. Pic2(click image to enlarge)
  3. Click on Link/Unlink Columns and in the popup window chose the info you want the system to go look for. For an expiration report you want to be able to choose by Corporation (or case manager) and then you want Active Cases and Approved Cases.  The items below will provide you with those options. Click on Save when done. Pic3(click image to enlarge)
  4. Now you want to click on Link/Unlink Columns for the output fields. Below is an example of items that you would want to see.  Click Save when you are done.*Please note the difference in calling your Foreign Nationals either Clients or Beneficiaries or Foreign Nationals.  This is customizable in the system so don’t let the terminology confuse you.  **You can rearrange the items by moving them up or down. Pic4(click image to enlarge)
  5. You will now see the input and output columns.  Click on View Report to run the report. Pic5(click image to enlarge)

As you can see from the above example, it really is very easy to create Adhoc reports.  The real work comes from ensuring your staff is using the system in a consistent manner and entering the data.  Once you have done this you can create reports to meet your needs and those of your clients.

If you would like more information on creating Adhoc Reports please reach out to me, Christen Gause, for more information.  I am happy to help and look forward to hearing from you.

Christen Gause, MBA

Manager, Business Development & SolutionsINSZoom.com, Inc. | christen.gause@inszoom.com

Main: 925 244-0600 Ext 285

date:  Dec 21, 2015 comments:  Comments Off on Meeting the Demand for Effective Reports
by:  Christen Gause category:  Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips Read More

Maximize Firm Productivity with Case Steps

posted by: Christen Gause date: Dec 11, 2015 Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips comments: Comments Off on Maximize Firm Productivity with Case Steps
Maximize Firm Productivity with Case Steps[1]

I hope everyone enjoyed reading about email templates, why you should use them, the benefits of using them, what types of emails can be turned into templates, and quick glance at how they look. For my next installment on Customizing Your Case Management System to Improve Efficiency we are going to dive into case steps/reminders (commonly called case steps) and also known as work flows.

If you learn anything from reading my blogs on how to improve efficiency this is the blog where I want you to sit back and really digest what I am going to tell you. Of all the things you can do with INSZoom’s Knowledge Base, this one is the most powerful.

By using case steps you enable your firm to:

  • Create case steps that mirror your internal processes and how you process cases
  • Capture key dates (case initiated/documents received/application filed/application approved, etc.…)
  • Ensure accountability within your team as you capture key dates when case steps are marked as completed
  • Ensure that all team members are processing cases the same way
  • Report on case steps and case status
  • Provide case status to the foreign national, HR and Global Mobility through the portals (foreign national and corporation)
  • Add “events”
  • Add reminders
  • Add court dates
  • Provide quick email updates on each case step
  • Start a case timer


When case steps are created in the Knowledge Base you can add an “event”. An event in INSZoom is an action that occurs automatically. You can choose when the event will occur. For example: it can occur when a case step is deleted, when a case step is changed to completed, when a case step is changed to not started, and when the case step is changed to a work in progress.

Once you decide to add an event and when the event will occur you will then need to choose what you want the event to do. Do you want to send an email, update a custom case status or update data? An email event is a robust tool that can be used to optimize efficiency so we will continue our discussion focusing on them. After you choose to send an email then you must choose to do it in background mode (where it goes out without you seeing it) or in interface mode (where it pops up and you see the email).

The email event can be set up so that when it is activated the email can be set up in its’ entirety and the user will have very little to do other than click “send”.

Items that can be added to an email event so they automatically occur are:

  • Who the email is addressed to. This can be the foreign national, HR, Global Mobility, Case Manager, Vendor, Supervisor, etc. You can even choose if they will be in the “To, Cc, and Bcc fields”.
  • You can create the subject line using keywords.
  • You can pull an email template from one already created in your Knowledge Base.
  • You can choose who will have access to the email in the portals (foreign national & corporation portals).
  • You can choose if the client can upload documents
  • You can add email case receipts
  • You can add questionnaires for the client and/or relative
  • You can link forms for the client and/or relative
  • You can link a docs check list


When you review all of the above options just imagine the intro email that you can create to your clients by simply marking a case step as completed. You mark the case step complete, the email pops up, it is addressed to your clients with the “To” field, subject line, and body of the email completed using keywords, with the questionnaire and docs check list that you need attached. All with the click of a button! It’s a beautiful thing!

If you want to greatly improve the efficiency and accountability of your team, capture key dates, and be able to properly report on case status; then case steps are the one thing you must master within INSZoom. You will no longer need to link questionnaires, forms, and docs check lists to emails.

Take the time to create well thought out and effective case steps and you will see a return on your investment in no time. A new case can be opened and initiated with your client in a matter of minutes. Your clients will think you are amazing at how fast you accept new cases and reach out to the foreign nationals.

Here is a quick glance at how case steps/reminders appear in the Knowledge Base

Picture1 (Click image to enlarge)

This is how the above case steps/reminders appear when you open the case.

Picture2 (Click image to enlarge)

If you would like more information on creating case steps in the Knowledge Base please reach out to me, Christen Gause, for more information. I am happy to help and look forward to hearing from you.

Christen Gause, MBA
Manager, Business Development & Solutions INSZoom.com, Inc. | christen.gause@inszoom.com
Main: 925 244-0600 Ext 285
date:  Dec 11, 2015 comments:  Comments Off on Maximize Firm Productivity with Case Steps
by:  Christen Gause category:  Customizing Your Case Management System to Improve Efficiency, How To, Money and time saving tips Read More
Page 1 of 212